Menu
We will track your flight into your arrival airport and have your driver staged for you based on the service type you have selected. If you have opted-in for texting on your reservation (We only send text messages with information regarding a confirmed reservation), our system will send you a text upon arrival with your driver’s name and cell number as well as our dispatch number. Please contact your driver or dispatcher once you have collected your luggage and are ready for your ride. If you reserved Meet and Greet service, your driver will normally meet you in the baggage claim area with your first initial and last name displayed on a phone or tablet.
The Carter Transportation/SuperShuttle ticket counter is conveniently located in the baggage claim area, just past baggage carousel #1 and the new Starbucks. ***We did NOT move to the area across the parking garage where taxis and ride hailing apps now pick up***. Shuttle service passengers should check in and go to the ticket counter location. Our goal is to have you departing the airport within 15-20 minutes of your arrival time to our ticket counter (less for private vans who aren’t waiting for other riders going their direction). Black car, SUV, and premium van passengers will be greeted by your driver with a name sign at the bottom of the escalators coming into the baggage claim area and depart when you have your luggage and are ready to go, you do not need to go to the ticket counter unless you need assistance. Please call 1-512-BLUE VAN (258-3826) 24/7 for assistance locating your driver.
Please accurately indicate in your reservation how much luggage you will be traveling with and use “Additional Instructions” to give details if you are traveling with large or excessive luggage. Overweight luggage requires passenger assistance to load in the vehicle. Bringing excessive or oversized luggage may result in an inability to provide service or additional cost by having to order an addition vehicle.
As a rule of thumb, luggage is oversized if it exceeds 50 pounds, the total dimension for your checked bag exceeds 80 inches when adding length, width, and height, or if you’ll be carrying a surfboard, pet crate, skis or other large items.
If federal, state, or local law requires your child be secured in a child safety seat, please bring one. We do not provide child safety seats and likely will not be able to provide service without one.
Our policy regarding the transport of animals is designed to ensure adequate space for the kennel(s), your baggage, and the baggage of other passengers in our vehicles. All animals – excluding service animals – must be kenneled to board the vehicle. Kennel guidelines are as follows:
Service animals can ride in any of our vehicles with the passenger, please make note in special comments to ensure we allow enough travel space. Please call 602-715-0950 x2 with questions.
If an item is lost or left behind while using our service, we recommend calling our dispatcher at 602-715-0950 x2 You can also call the driver direct should you have their number. You can also submit a claim on our SuperShuttle.com or ExecuCar.com and click on the “contact us” button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number and city to have your concern resolved quickly.
We are not responsible for lost or damaged belongings.
You can make changes to your reservation online or on the app with at least 2 hours advance notice. For changes within 2 hours please call 602-715-0950 x2. Cancellations made with 2-hour advance notice will receive a full refund, no questions asked. Cancellations made within 2 hours are not eligible for a refund.
If you have provided us with correct flight details and your arrival flight is delayed, you do not need to let us know, we will have the most current flight arrival information. If your departing flight is delayed and you are hoping for a later pick up, please call 602-715-0950 x2. You can make changes easily with 2+ hour advance notice. Within 2 hours, we will do our best to accommodate you. If a driver has already been dispatched to pick you up and is on the way, unfortunately we are not able to change/cancel a reservation or provide a refund but can provide you with a receipt to request possible reimbursement from the airline.
You can make changes to or cancel reservations easily with 2+ hour advance notice. Within 2 hours, please call 602-715-0950 x2, we will do our best to accommodate you. If a driver has already been dispatched to pick you up and is on the way, unfortunately we are not able to cancel a reservation with a refund but can provide you with a receipt to request possible reimbursement from the airline.
We sure can! You can book rides to the airport or around town anywhere in the greater metropolitan area on our website or app. Need to go somewhere not in our system, out of town, or need special assistance? No problem! Just e-mail us or give us a call for pricing and reservation assistance.
Mccormicktransportation@gmail.com/ 602-715-0950 (use extension 2 for an urgent situation).
Mccormicktransportation@gmail.com/ 602-715-0950 (use extension 2 for an urgent situation).
We will always do our very best to ensure we provide on-time service and treat our passengers and their personal items with safety and care, and we commit to resolve any service or other issues as fairly as possible. McCormick Transportation LLC assumes no liability beyond the price of the fare, including but not limited to loss of future profit, potential income, and additional expenses or losses incurred as a result of missed or late pickups, service delays, lost, stolen or damaged luggage / personal property.